Privacy Policy - GDPR Compliant

 

Ugh, GDPR!  At the time of writing this I’m sure pretty much everyone is sick of hearing about it, whilst looking forward to a much tidier inbox.  I don’t have a mailing list but I’m told I need a privacy policy anyway so here goes…

 

Personal data I collect

If you get in touch with me to enquire about a possible booking, I may collect and process the following information:

  • Name - so I know what to call you
  • Email address – so I know where to reply
  • Date of event – so I can advise you of my availability
  • Venue – so I can send you links to shoots of blog posts from similar venues and advise you of any additional travel costs
  • Phone number – just in case there’s any issue with emails going astray

If I collected your email address from a wedding fayre then I will probably send a couple of emails due to verbal permission being given at the time. If this turns into a booking then your data will be stored as described below. If it doesn’t then the information is deleted soon after.

If you decide to go ahead and book me, I may collect and process the following additional information you provide by completing my booking form and pre-event questionnaire:

  • Home address – so I know where to send your photos
  • The address of your venue(s) – so I know where to go
  • Names of key people, eg bridal party, family members, so I know who is needed for group shots/will be at the photo shoot
  • For weddings, the best man and chief bridesmaid’s mobile phone number – in case I can’t contact you in an emergency – bride and groom’s often don’t answer their phones on the morning of the wedding!

 

How I collect and keep this information

Your information is stored within my google email account, and if you make a booking I will add your details to my client management software (LightBlue).  Both companies are GDPR compliant. 

If you make a booking, your name and wedding date is also stored in a spreadsheet.  My computer is password protected and my house is protected by an alarm on the infrequent occasions that it is empty.  I’ll also print out your booking form and keep a paper copy in a folder so I can bring it with me to your shoot.

If you make an initial enquiry, I’ll follow up follow with one email and then if you don’t want to take things further I will never bother you again.

Payments to me are usually made using bank transfer.  These will show in my bank account in the normal way. On the rare occasion I receive a cheque, this will be deposited in the normal way.

My website has a blog which is open to the public to comment on, if you make a comment, you can choose what personal data is shown. You can also choose to delete the comment.

 

Right of confirmation, access, rectification and erasure

You have the right to confirmation, access, rectification and erasure of all the above data that I hold on you. Just let me know!

 

Use of your data

I will use the data mentioned above to communicate with you about your shoot.  Occasionally I may inform you of any special offers I might be running, but I don’t send out newsletters or any other kind of regular correspondence.

Your data is never shared with anyone else.  If you’re getting married and you decide to add a second photographer via myself to attend the wedding, they will receive an itinerary of the day and emergency contact details in case they need it.

 

Photographs

In order to run my business, I post photos of my clients and work on my website/blog and on social media (Facebook, Pinterest, Twitter, Instagram and occasionally Google+). I ask my clients to agree to this in my terms and conditions, but if you would prefer your pictures not to appear in a particular place, eg Facebook, just let me know.

Your photos are stored on my computer, which is password protected, as well as on several external hard drives for back up.  Once your pictures have been delivered, they will be deleted from my computer but will remain on at least one external hard drive for back up.  They will also be stored in a password protected online gallery held by my website provider Zenfolio for a minimum of 12 months.  Zenfolio are based in the US and are currently working towards being GDPR compliant.  This provides the additional security of an off site back up, should anything terrible happen to your copy of your digital images leading you to request a duplicate at some point in the future.

Often suppliers from weddings ask for photographs for their own use.   With your agreement I will grant them access to your online gallery in order to select the photographs they would like to use, subject to certain terms and conditions.  

In the case of weddings, I may be asked to submit photos to a wedding magazine or blog. If on these occasions your wedding is chosen to represent my work, your permission will be sought to use your photographs and a story of your day. Most often they will contact you directly and you can choose what data is shared. Those companies will have their own privacy policy which you can request from them.

I sometimes use photographs on my business cards, banners and brochures, as well as in sample albums when attending wedding fayres. I often share weddings I shot many years ago, so if you have had a wedding shot by me in the past and no longer want me to share them for any reason, you can simply get in touch to withdraw your permission. When signing my usual contract you will be agreeing to opt-in to all of this. However, if you want to withdraw your consent to this you can simply do so via email, this email will be stored and adhered to.

 

Links to other websites

My website may provide links to other websites, such as wedding blogs, social media such as Facebook/Twitter/Pinterest/Instagram and other suppliers. I have no control over such websites and am not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

If you would like to ask any questions about any aspect of my privacy policy or the data I store on you then please email info@louiseholgate.com